1. Order Processing Time
All orders are typically processed and shipped within 1-3 business days (business days are Monday to Friday, excluding holidays).
If additional processing time is required, we will notify you via email.
2. Shipping Methods and Costs
We offer various shipping options, including [UPS, FedEx, DHL.].
We don't need any shipping fees, all orders are delivered free of charge.
3. Shipping Regions
We currently ship to [United States] locations, including but not limited to [United States].
If your location is not listed, please contact our customer support team for more information.
4. Delivery Times
Delivery times vary depending on your location and the shipping method selected, typically between 3-7 business days.
Shipping may be delayed due to unforeseen circumstances such as weather or holidays.
5. Order Tracking
Once your order has shipped, you will receive an email with tracking information.
You can track your package via [Aramex,17TRACK,UPS My Choice].
6. Shipping Address
Please ensure that your shipping address is accurate; we are not responsible for any issues arising from incorrect addresses.
If your package is lost or damaged, please contact our customer support team as soon as possible, and we will assist you in resolving the issue.
7. Returns & Exchanges
If you are not satisfied with your purchase, you may request a return or exchange within 30 days, provided the items are unused and in their original condition.
Return and exchange shipping costs are the responsibility of the customer, unless the item is defective or damaged.
Return processing time is 5-7 business days after we receive the returned item.
8. Duties and Taxes
For international orders, customers may be responsible for additional duties and import taxes.
Customs duties and taxes are determined by the customs authorities in the destination country, and the customer will be responsible for these charges.
9. Customer Support
If you have any questions about our shipping policy or encounter any issues during shipping, please feel free to contact our customer support team. We are happy to assist you.